Question 1

Packaging of artworks

Accepted Answer

All artworks are professionally packaged and sent as a roll in a carton. Faam Gallery advises all buyers to stretch their paintings if on canvas or frame them if on paper to protect the artworks. Expert advice on framing can be provided by the Faam upon buyer’s request. Standard, conservative and museum level framing services is available at Faam Location London.

Question 2

Is the gallery open to the public?

Accepted Answer

Yes, the gallery is open to the public, however at opening days which are normally held on Mondays, publics may not be welcome. At these times, only invited members are welcome. To get more information regarding opening days and attending private open days, please contact the gallery.

Question 3

Free Delivery

Accepted Answer

Faam Gallery posts all the artwork free of charge. Postage expense is included within the price of the artwork.

Question 4

Accessibility

Accepted Answer

All public areas of the gallery are on the ground floor and accessible to disabled visitors.
Accessible toilets are located at the back of the gallery, on the right.

Question 5

Delivery insurance

Accepted Answer

All works of art are insured with Parcelforce to their purchase value. Max insurance with Pacelforce is up to £2,500. Works of art with a value greater than this are dispatched with a different delivery partner such as Hermes.

Question 6

Is there a parking facility close to the gallery?

Accepted Answer

Parking spaces are available around the gallery at the street neighbouring street at both Jubilee and Montrose Avenue. For further inquiries regarding artwork collection or delivery please contact the gallery prior to your arrival.

Question 7

Direction to FAAM Gallery

Accepted Answer

FAAM Gallery is located in Whitton, Richmond.
 - Nearest station is Whitton Rail station (South Western Railway) - 3 min away
 - Nearest bus stop is Whitton Station (B) with bus H22 - 1 min away
 - Other nearby bus stops are Admiral Nelson / Whitton (Q); Whitton Library (P)
For more guidance, please contact us on 020 3632 1468

Question 8

Logistics

Accepted Answer

Faam Gallery, is responsible for the process of logistics. Buyers, after completion of purchase, will receive the artwork in a professional packaging condition and accurate control of the route to destination, within the estimated time period based on the buyer chosen delivery method.
Please note that, Faam Gallery sends the purchased artwork only once. In any cases, if the buyer could not receive the artwork for any reason, the artwork will be returned and for resending the artwork, all expenses will be up to the buyer.

Question 9

Payment options

Accepted Answer

Accepted card payment methods: VISA, Master Card, American Express, Discover & JCB.
 
In case 'Self Collection' option is chosen for payment method, both cash and card payments are accepted at Faam Gallery location.

Question 10

Can any artist exhibit their artworks in FAAM Gallery?

Accepted Answer

Yes. If you are interested in having an exhibition at FAAM Gallery, you could either visit us at our London Branch in Richmond or Tehran Branch in Pastaran or email us at faamgallery@gmail.com. We require to see your portfolio and at least 10 of your artworks before exhibiting.

Question 11

Can we contact the gallery director?

Accepted Answer

Yes, Please contact the Faam Gallery via the contact details provided in the contact us page and ask for Mrs Ramezani who is the gallery Founder and Art Director.

Question 12

Returns & exchanges

Accepted Answer

If the buyer is not 100% satisfied after receiving the artwork(s), returns will be accepted only within 14 days of receiving it. Please read below for full detail
1) The cost of returning the item will be the responsibility of the buyer. When returning the item, you must ensure that it is not lost or damaged in transit. Therefore, we advise you to choose 'signature or tracked delivery service'.
2) We will not accept returns for artwork(s) that have been damaged post-delivery. If this is the case, the item will be returned to the customer at the customer’s expense.
3) You must return the goods within 14 days of your receipt of the art work with both art work and all packaging in their original condition, securely wrapped, including our delivery slip and at your risk and cost.
4) After we have received the artwork, we will credit your credit or debit card with purchase price of the goods returned minus the Faam Gallery admission fee for processing the refund.

Question 13

Cancelling Order

Accepted Answer

If you would like to cancel your order, please email us at faamgallery@gmail.com as soon as possible to notify us that you wish to cancel. Faam Gallery will deduct a small admission fee from the total price of the order. If the order has already been processed, you will have to follow the standard return process described in the 'Retuns & exchanges'.

Question 14

Certificates of Authenticity

Accepted Answer

When you recieve your artwork in the post, please check the packaging for a certificate of authenticity. If you don't receieve one, please let us know by emailing faamgallery@gmail.com or call us on 020 3632 1468.

Faam Gallery
Since 1993

Faam Gallery

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